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Membership guide

Understand every tier, benefit and progress rule

Your tier is calculated from your consolidated annual spend and visits across all locations linked to the same WhatsApp. This page explains what unlocks each tier and how the experience changes as you move up.

BRISA

Brisa

Tier unlocked when one of these annual thresholds is reached.

1x
Annual spendCOP $0
Visits0
Points1x
  • Reservation history and status.
  • Points balance and movement history.
  • Standard WhatsApp support.

AMBAR

Amber

Tier unlocked when one of these annual thresholds is reached.

1.25x
Annual spendCOP $1.500.000
Visits3
Points1.25x
  • Waitlist priority.
  • Welcome drink selected by the location.
  • 1 same-day move request without penalty, subject to availability.

ONIX

Onyx

Tier unlocked when one of these annual thresholds is reached.

1.5x
Annual spendCOP $3.000.000
Visits6
Points1.5x
  • Priority WhatsApp channel.
  • Premium welcome drink.
  • 2 same-day requests without penalty and preferred access to special dates.

ELEMENTAL_BLACK

Elemental Black

Tier unlocked when one of these annual thresholds is reached.

2x
Annual spendCOP $5.000.000
Visits10
Points2x
  • VIP WhatsApp.
  • Premium drink.
  • 4 same-day requests without penalty and high-priority re-accommodation.

ELEMENTAL_BLACK_SIGNATURE

Elemental Black Signature

Tier unlocked when one of these annual thresholds is reached.

2.25x
Annual spendCOP $8.000.000
Visits15
Points2.25x
  • WhatsApp concierge.
  • Priority experience follow-up.
  • Preferred re-accommodation and a special birthday benefit.

Do all my locations count together?

Yes. If the same WhatsApp is linked to several client records, the annual calculation can consolidate that history.

How do same-day changes work?

Your tier defines how many same-day requests you can make without penalty. Final approval always depends on availability.

Where can I see my progress?

Inside My Account you can see your current tier, annual spend, annual visits, remaining same-day moves and the next tier target.

Can benefits change?

Yes. Promotions, drinks and operational conditions may vary by location, season or availability, while maintaining the spirit of each tier.

Ready to check your current tier?
Open My Account